Privacy Policy

Who we are

We are The Regent, Stirling and our website is Our address is: 30 Upper Craigs, Stirling. FK8 2DG. Our telephone number is: 01786 472 513.

Data we collect and retain:

1: Data from our online booking system

If you use our online booking system we collect data from this software including, contact information (name, email phone number, etc), IP address and booking information. This data is retained but is strictly for internal use (managing bookings, contacting customers regarding their bookings, etc).

2: Analytical data

We collect analytical data for quality and performance reporting through third-party analytics services. We use this data to track performance, page/site views, traffic sources, behaviour on our website, time spent on each page and other similar metrics. This data is an overview of all traffic and has no personal information attached to it. Analytical data collected is protected and never shared with anyone outside our company with the only exception being our external website management provider. This data is collected to help us make improvements to our website and customer experience.

How long we retain your data

We do not have specific limits in place for how long your data is kept. All data we retain is kept securely within our organisation for the entirety of its existence unless you have requested for your personal data to be erased.

Why we collect and retain data

We collect data for operational purposes within our company (i.e. contacting customers, managing bookings), to track the performance of our online advertising and marketing and to measure our website usage.

Embedded content from other websites

Pages on this site may include embedded content (e.g. videos, images, articles, maps etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What rights you have over your data

You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor data submitted through any part of our website may be checked through an automated spam detection service. Data collected through our online booking system is also sent to internal management/staff strictly for booking management purposes.